At Dover Corporation, we are a trusted world manufacturer of product identification and traceability solutions. We offer a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.
Location: Oberglatt
We are looking for a Customer Care Representative to undertake all aspects of the Customer Care activities and collaborate with functional departments throughout the distribution and supply chain operations.
The ideal candidate will provide high customer service through efficient ordering and administration of customer queries, purchases and returns in line with our procedures. This role will work closely with Helpdesk, Planning, Account Managers and Supply Chain.
Key Responsibilities:
* Proactive and Reactive Customer Contact - Taking and processing orders from customers, as well as proactively calling customers.
* Frequently run reports to ensure goods are progressed, blocked items investigated, and invoicing released for printers, spare parts and consumables. Transport follow-up check overdue orders. Regulation follow-up. Handle special invoicing requests for customers.
* Taking and processing exchange service orders, ensuring return of damaged stock as per contractual terms.
* Coordinating and managing communications with customer invoices, following up on invoice queries.
* Acting as first point of contact in customer queries or following up invoiced orders.
* Entering orders in our system, following up on delivery, coordinating communication between sales, the customer and planning. Support the digital implementation as B2B Customer Portal and Sales Order Automation. Printer Sales, After-Market and Demo Printer Orders.
Requirements:
* Fluent in English and German/Swiss German is required. A strong understanding of French would be preferred but is not essential.
* Experience in order processing within the Industrial Sector.
* Ability to communicate with internal and external customers in advisory capacity.
* Exceptional knowledge of customer service, with experience in a similar role.
* Ability to technically assess situations and issues and proactively advise on solutions, approaching opportunities from a business perspective and not solely from a customer service viewpoint.
* Must be able to follow procedures and plan time for self and others.
* Ability to manage multiple projects.
* SAP and/or Salesforce experience is a plus.
* Basic Excel.
Our Values:
* Collaborative entrepreneurial spirit
* Winning through customers
* High ethical standards, openness and trust
* Expectations for results
* Respect and value people