Are you ready to take on a leadership role that focuses on customer satisfaction and business improvement?
We are seeking a dynamic leader who can understand the needs of customers and colleagues, and use this understanding to drive business growth.
1. Retail or logistics experience is highly valued, but not essential
The ideal candidate will have a strong customer focus and be able to create positive change within the organization.
Eager to deliver exceptional customer value and operate with excellence in all aspects of our business.
Interested in home furnishings and people's lives at home, as well as our extensive product range.
Passionate about leading business through people and believing in the potential for individual development.
Driven by a desire to develop and support others to achieve set goals.
Focused on logistics and working in a fast-paced, ever-changing omnichannel environment.
Familiarity with retail and/or logistics processes, tools, and methods is beneficial.
Able to adapt different leadership styles to suit various situations and needs.
Understanding of key performance indicators and how to use them to plan, follow up, and steer the business.
Familiarity with IKEA manuals and Standard Operating Procedures is required.
A good knowledge of service execution processes, frameworks, and guidelines.
Available to work flexible hours, including weekends, early mornings, and late evenings.
As a Service Execution Team Leader you are:
Accountable for the assigned team's performance to ensure high-quality daily operations connected to Service Execution.
This includes:
1. Efficient staging and preparation for last-mile and loading operations,
2. The required handover and loading capacities,
3. Inventory and handling management,
4. Compliance to applicable frameworks and guidelines.
Maintain a clean, organized, and safe working environment throughout the unit and secure that Service Execution Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations, and local legislation related to health, safety, security, and the environment.
You will take direct lead with identifying, recruiting, retaining, and developing the many talents in the Service Execution team, to secure a diverse, high-performing team that can execute its assigned responsibilities with confidence and secure the future succession.
What we offer:
* 28 vacation days (based on % workload)
* 8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers
* Attractive social benefits
* 15% staff discount on purchases - in every Swiss store
* Free public transport reimbursement (between 85% and 100%)
* Free parking facilities
* Unlimited access to LinkedIn learning platform
* Affordable meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)
* Bonus payments for all employees
We encourage and support our employees to try out different roles, move between functions, or even go abroad.