We are seeking a skilled IT and Network Support Engineer to provide on-site assistance for various tasks in your area. This role involves supporting casual freelancing type tasks, offering flexible payment options on an hourly or daily/half-day basis.
The successful candidate will be responsible for dispatching tickets with respect to their area and supporting them according to their availability (weekdays, weekends). Tasks will include L1 & L2 IT/Networking related work such as desktop support, server/rack part hardware installation & replacement, and providing on-site assistance (console access router/switch/firewall, etc.) to remote support.
Required Skills and Qualifications:
* Expertise in system desktop administration, customer service, incident/change/release management, and support for various third-party applications on Windows platforms.
* Professionally trained & certified in IT Infrastructure Library & Windows Server Administration with a focus on utilizing programming techniques for various initiative activities.
* Basic understanding of DHCP, DNS, IP addressing, fixing wireless LAN, Ethernet desktop configuration issues, and subnetting.
* Technical troubleshooting and hands-on experience with different OS such as iOS, Android, Windows, and Blackberry devices.
Besides these technical skills, the ideal candidate should possess strong communication and problem-solving skills to effectively manage ticket support and resolve complex technical issues.
Job Benefits:
* Flexible payment options available: hourly, half-day, and full-day basis.
Additional Details:
* Seniority Level: Mid-Senior level
* Employment Type: Contract
* Job Function: Information Technology
* Industries: IT Services and IT Consulting