About this role:
E-commerce Operations Specialist
We are seeking a highly motivated E-commerce Operations Specialist to support the international rollout of our e-commerce platform.
As an E-commerce Operations Specialist, you will be responsible for coordinating the rollout of Omnichannel services worldwide, implementing global eCommerce processes, and defining anti-fraud strategies. You will also collaborate with external partners and define operational process workflows.
The ideal candidate will have a strong understanding of eCommerce business and landscape, as well as previous experience in a similar position. They should be proactive, flexible, and responsible with strong communication skills.
* Bachelor's degree in business administration or equivalent;
* Good understanding of eCommerce business and landscape;
* Previous experience in a similar position is a plus;
* Experience in managing complex and multinational projects is a plus;
You will work independently and as part of a team, building relationships with other teams and departments. Fluency in English is required, and additional languages such as German and/or French are a plus.
This is an exciting opportunity to join our team and contribute to the growth of our e-commerce platform.
Key responsibilities include:
* Supporting the operational side of the international rollout of the Swatch e-commerce;
* Coordinating the rollout of Omnichannel services worldwide;
* Implementing global eCommerce processes jointly with the eCommerce department;
* Defining and implementing anti-fraud strategies and risk management for online transactions worldwide;
* Responsible for order management process for the worldwide e-commerce sites;
* Collaborating with external partners;
* Defining and creating operational process workflows and tools for markets and HQ stakeholders;
About you:
We are looking for someone who is passionate about e-commerce and has a strong understanding of the industry. You should have excellent communication skills, be able to work independently and as part of a team, and have a strong analytical mindset.