Overview
Join to apply for the IT Onsite Support Engineer (Heerbrugg 1st, 2nd level support, English, German) role at D-ploy GmbH.
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Is IT in your DNA?
Responsibilities
* Act as the main point of contact for end users with IT related issues, requests or questions
* Occasionally provide meeting and conferencing support to the top-level management in a corporate environment
* Actively contribute to the knowledge database
* Resolve software, hardware and device issues reported by the end users
* Support the troubleshooting of connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephony system
* Remote access solution (VPN) implementation and support
* Escalate service issues when required
* Communication with end users as required, keeping them informed of ticket progress
* Advise and train staff on computer operations and software applications
Qualifications
* Good understanding of information technology; trends, products and solutions
* 1+ years’ experience in a similar position supporting a variety of technologies and services
* In-depth knowledge of Windows OS (Windows 7 and 10), Microsoft Office and Office 365 applications
* Basic knowledge of Active Directory and Exchange
* ITIL certification is an advantage
* Highly self-motivated and detail-oriented
* Customer-focused with a passion for customer satisfaction and delivering business value
* A service-oriented mindset and always striving to deliver on tasks and projects
* Ability to work independently as well as follow directions and best practices
* Great communication and interpersonal skills
* Fluent German and English (written and spoken) communication skills
* Friendly, supportive and flexible personality with quick learning ability
* Good team player with planning, organizing skills and the ability to multi-task
* Candidates have to declare a criminal record extract not older than 3 months
* Broad range of activities, tasks, and projects
* Flexible working conditions
Job Details
* Seniority level: Associate
* Employment type: Full-time
* Job function: Information Technology
* Industries: IT Services and IT Consulting
Benefits
* Vouchers (birthday, wedding, and new-born surprises)
* Fishing for Friends program – our referral program
* Refreshments in the D-ploy office
* Further development and professional advancement
* Friendly and international working environment
* Company-sponsored events
* Competitive salary and various benefits
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