Du poste :CONTEXT & MISSION:We are looking for a highly motivatedCustomer Service and Supply Chain Coordinatorto ensure seamless coordination between commercial teams, supply chain and clients to deliver operational excellence in order management, deliveries, and customer support. You will work closely with theTravel Retail departmentand will report to the Head of Supply Chain.MAIN RESPONSIBILITIES:1. Order Management & Customer Relations (70%)Process Travel Retail orders and monitor deliveriesProactively manage out-of-stock (OOS) situationsIssue and follow up on credit/debit notes (including returns and destructions)Build strong, client-centric relationships with internal and external stakeholders2. Supply Chain Coordination (20%)Plan kits, testers and merchandising materialsManage master data (products and customers)Support improvement initiatives for tools and processes3. Sales & Marketing Support (10%)Ensure accurate information flow to field teamsProvide customer service support to Sales & Marketing teams (order tracking, shipping info, special requests)Assist with logistics for L&D and marketing events (visuals, BA allocations, TR deliveries)HOW YOU CAN FIT:3+ years of experience in customer service or supply chain, ideally in an international environmentStrong communication and collaboration skillsFluent in English and French. Spanish is a plusProficient in MS Office, SAP, BI and data visualization toolsHigh energy, resilience, curiosity and a strong customer service mindsetWHAT WE OFFER:Working for a unique company, strongly committed towards the planet and the people (B Corp certification)Working with passionate colleagues coming from all over the worldA unique culture centered around entrepreneurship, where everyone is expected to collaborate, experiment & move fastInternal mobility opportunitiesMonthly allocation & discount for store productsAttractive Social Insurance coverage5 weeks annual leave & 3 extra days offered as public holidaysFlexible and Hybrid Work environmentAttractive Parental Leave PolicyPublic Transportation allowance12 MONTHS FIXED-TERM CONTRACTSTARTING DATE: ASAPLOCATION:Geneva (Plan-les-Ouates), Switzerland