Description
Advanced Pain Care is hiring a Transportation Coordinator, to assist with the scheduling of patient transportation to and from APC locations.
Job purpose
* Coordinate transportation arrangements for patients undergoing procedures at the ASC, and surgical post op appointments.
* Schedule patient rides through the Uber Health online dashboard.
* Document transportation details and scheduled pickup times accurately within the Athena system.
* Conduct reminder calls/text to patients the day prior to their scheduled transportation.
* Monitor and respond promptly to transportation-related emails.
* Actively monitor the Uber Health dashboard for no-shows, delays, or ride issues and contact patients to confirm ongoing transportation needs.
* Run weekly reports to verify that all eligible patients scheduled in Athena are appropriately scheduled within the Uber Health system.
* Manage and respond to all four ASC Uber Health communication chats throughout the day, alongside the occasional clinic chat needs.
* Coordinate discharge transportation for ASC patients by arranging rides home promptly at the time of discharge.
* Answer phone calls from patients, and internal calls regarding transportation concerns.
* Communicate professionally with patients, providers, and staff to ensure a positive patient experience.
* Maintain confidentiality and compliance with HIPAA and organizational policies.
* Upkeep of spreadsheets
* Strong time management and organizational skills
Requirements
Qualifications
Education: Requires a high school diploma or GED, and current CPR or BLS certification, or must be obtained within 30 days of hire.
Current driver’s license and clean record is required.
Experience: One or more years in a healthcare setting and/or transportation, front office, and scheduling experience preferred.
Knowledge, Skills and Abilities
* Clear and precise communication
* Ability to operate a company vehicle responsibly
* Effectively manages day by organizing and prioritizing
* Possesses excellent customer service skills and abilities
* Protects patient information and maintains confidentiality
* Knowledge of general medical terminology
* Organizational skills and ability to identify, analyze and solve problems
* Works well independently as well as with a team
* Strong written and verbal communication skills
* Interpersonal/human relations skills
Working conditions
Environmental Conditions
Medical Office environment
Physical Conditions
* Must be able to work as scheduled – typically business hours are 8:00 – 5:00 M-F
* Must be able to sit and/or stand for prolonged periods of time
* Must be able to bend, stoop and stretch
* Must be able to lift and move boxes and other items weighing up to 30 pounds.
* Requires eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.
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