Job Description
Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle's expertise has earned recognition as a "Leader" by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. For more information, visit www.merkle.com.
Who are we looking for?
We’re looking for a Business Analyst to join our client's E-Banking team and help shape the next generation of digital customer experiences.
In this role, you’ll be directly involved in how new features are defined, built, and launched — always with a clear focus on customer value, usability, and impact. You’ll work at the heart of our digital transformation journey, turning ideas into real, working solutions.
What you’ll do:
Create and review functional concepts for E-Banking features and related systems
Gather, analyze, and document business and system requirements
Collaborate closely with specialists, business stakeholders, and process owners
Ensure high-quality requirements through validation and acceptance testing
Support pilot phases and migration projects for new solutions
Contribute to release communication, including newsletters, web content, and internal updates
Help ensure smooth coordination between business, IT, and operations
What you bring:
Several years of experience as a Business Analyst, ideally in the financial services industry
Strong analytical and conceptual thinking skills
Experience working in projects and cross-functional teams
Proactive, independent, and structured way of working
Strong communication skills and interest in collaborative environments
Basic IT understanding and interest in digital products
Fluent in German and English
Nice to have:
Knowledge of SQL (basic queries)
Experience in project management
Experience working with digital banking or customer portals
Why choose dentsu?
Global Reach with Local Expertise: Join a network that spans 145 countries, with over 70,000 talented employees. Collaborate with bright minds worldwide and gain insights from diverse industries and markets.
Innovation at Our Core: For over 120 years, we have been pushing boundaries to connect brands with their audiences through cutting‑edge technology, creativity, and transformative solutions.
Commitment to Impact: We focus on driving meaningful outcomes for our clients and their communities, whether through increasing revenue, influencing behavior change, or fostering positive organizational culture.
Collaborative Network: Work alongside six global brands all united in delivering highly integrated and scaled transformation solutions.
These are some of the things we offer:
25 days of holidays
2 volunteer days for charitable activities
Mental Health: Benefit from 3 extra wellness days on top of your vacation days and a Mental Health First Aider and Employee Assistance program to support your well‑being
40-hour week & overtime compensation
Flexible working hours model (flextime)
Independent home office management
State-of-the-art, creative office space with ergonomically equipped workstations
Pet friendly offices (Zurich and St. Gallen)
Full access to Dentsu Academy, on‑site learning sessions, online language courses
Referral bonus program
Workation possibility
Team events: company parties, monthly breakfasts, aperos
Location
St Gallen
Brand
Merkle
Time Type
Full time
Contract Type
Permanent
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