Social network you want to login/join with:
Responsibilities:
* You are the first contact person for IT enquiries, available to our 1st-level support staff and take calls in German and English.
* You will be responsible for the preliminary analysis, processing, and rectification of incident reports and enquiries.
* In the case of complex technical enquiries, you forward the corresponding tickets to our specialist groups and are in regular contact with the respective teams.
* You ensure that the necessary information is properly recorded and classified for each process.
* You record and process any orders from the Implenia webshop and forward them accordingly.
* You inform users about faults and operational messages.
* You create knowledge base articles.
* You have the opportunity to participate in exciting IT projects and continuous further development in current IT topics.
* With -% of your activities, you support our Onsite Support in Opfikon (Support for IT kiosk and VIPs).
* You supervise Implenia apprentices (KV and IT apprentices) at the service desk.
Minimum Requirements:
* You have completed an IT apprenticeship EFZ or an equivalent apprenticeship.
* You have many years of experience in the service desk (at least 3 years), preferably in a large company.
* You have knowledge and experience in IT service management tools in the area of incident and service requests, ideally with ServiceNow.
* You are fluent in written and spoken German and English.
* You work independently and in a structured manner.
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