Overview
Your future starts here You are passionate about operational excellence and complex ICT environments, and you want to play a key role in ensuring the stability, performance, and governance of critical services in multi-vendor ecosystems. You thrive in technical leadership, coordination, and continuous improvement, and you aim to deliver reliable, scalable, and high-quality services that create real customer impact.
Responsibilities
* Take technical ownership of ICT services in customer-specific smart-sourcing models
* Ensure stable, secure, and compliant operations across multi-vendor environments
* Contribute to solution and architecture design with operational and lifecycle requirements
* Act as key technical contact for customers, internal teams, and external partners
* Coordinate technical topics across operations, engineering, and architecture
* Support major incidents, problem management, and complex escalations
* Coach engineers on best practices, troubleshooting, and automation
* Drive automation and AI-enabled initiatives to improve efficiency and quality
Qualifications
* Several years of experience in ICT operations or similar role (min. 5 years)
* Strong expertise across domains: networking, cloud, security, platforms, automation
* Experience in smart-sourcing and multi-vendor environments
* Solid understanding of end-to-end service management (incident, problem, change, release)
* Interest or experience in automation and AIOps
* Strong analytical, structured, and customer-oriented mindset
* Proven ability to coordinate, influence, and solve complex technical issues
* Fluent in French and English; German is an asset
What we offer
You will have the opportunity to work in one of our offices in Switzerland or from your home office. We support agile working methods and the latest technologies, with flexible working hours to meet personal needs. As a Swisscom employee, you can look forward to attractive benefits, a pleasant working environment, financial benefits, and opportunities for professional development.
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