Service Support for customers: Manage the end-to-end processing of customer service requests and contracts, including RMA creation, verification. Communication: Strong verbal and written communication skills to engage effectively with customers and internal stakeholders. Proven ability to manage multiple priorities, maintain accurate documentation, and meet deadlines. Problem-Solving: Proactive approach to identifying and resolving issues quickly and efficiently. Attention to Detail: High level of accuracy in order entry, tracking, and inventory coordination. Fluency in English and French preferable; knowledge of additional languages is a plus. Experience with ERP systems such as OpenUp Time, Oracle or SAP is a plus.