Make your passion a Technical Support Agent (auxiliary position) Make your passion a job that makes sense Joining Infomaniak means joining a technological flagship where you will be surrounded by the best talents to create ethical and sovereign cloud and productivity solutions. Infomaniak is the company behind SwissTransfer and a trusted partner for leading institutions such as X, media like France Télévisions, iconic events like X Jazz Festival and the Annecy Festival, as well as central banks, major metropolises, and security organizations throughout Europe. An independent company, certified B Corp and awarded for its centers that push the limits of efficiency and energy, Infomaniak is living proof that it is possible to build a different digital world: sovereign, sustainable, and beneficial for the local economy. Here, your passion will become a meaningful job: you will work autonomously, take on real responsibilities, and contribute to projects that impact millions. We are looking for: Technical Support Agent (auxiliary position) Your responsibilities: Find solutions to facilitate our clients' daily lives Respond to client requests via ticket and phone, with cheerfulness and humor Support our clients in a personalized and tailored manner Specialize in our products to provide appropriate feedback Contribute intelligently to product development The profile that excites us: You understand how the different components of the web work (website, email, domain name, DNS zone), and you have already created/managed a website and have experience in this field You are appreciated by clients thanks to your good communication skills You always find solutions because you are a practical person who likes to simplify seemingly complex situations You speak perfect French and communicate fluently in Italian and English The position: Auxiliary, ideal for students Schedule: flexible to accommodate your studies: Geneva (Les Acacias) Availability: as soon as possible: schedule In order for your application to be considered, please write to us in 10 lines (without AI) about why this position at Infomaniak appeals to you and why it makes sense for you. Why Infomaniak: Work every day in a supportive environment that balances with your personal life and is extremely stimulating with people at the forefront of their field who are committed, attentive, and passionate about what they do. Recognizing that work/life balance is essential, you benefit from flexible hours, up to 2 days of telework per week, and all your overtime is compensated. Meet diverse people in a friendly atmosphere during very regular company outings (Afterwork, skiing, cycling outings, theater, etc.). Evolve in a unique working environment, where meeting rooms are carefully decorated to encourage collaboration, along with many other benefits such as an annual incentive for sustainable mobility, a fitness room to stay in shape, access to bikes and electric scooters, friendly relaxation spaces (break room, video and arcade games, pinball, foosball, etc.), excellent accident coverage and income loss benefits, and other surprises. At Infomaniak, we are committed to diversity, equity, and inclusion in the workplace. Our job offers are open to everyone, and all applications are assessed on an equal basis, regardless of gender, origin, religion, sexual orientation, or disability. jid5b4e797aen jit0312aen jpiy26aen