Job Description Keep the customer up-to-date and accurately informed with standardized documents such as SAP documents, meeting minutes, timetables, etc. Processing of all customer orders via SAP and Ticketing System across the entire value chain from quotation to after-sales service. Proactively identify deviations and develop efficient solutions in collaboration with TPM, CB, CSM, and Planning to ensure order fulfillment and achieve high delivery performance. Execute customer success plans that outline specific goals, milestones and strategies to achieve success. Work closely with CSM to align customers objectives with the capabilities of the company's offerings. Supporting the CSM in addressing customers inquiries, concerns, and providing solutions to their issues.