Sonova in Zürich is seeking a Director Customer Support to design and improve the customer service framework globally. This role focuses on governance, support model optimization, and establishing service excellence. With a requirement for a university degree and 8–10 years of leadership experience in customer service, the ideal candidate should have strong analytical and stakeholder management skills. The role is pivotal in creating scalable service models, fostering a customer-first culture, and championing continuous improvement across the organization.
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