H4IN SHORT /h4pAre you a proactive relationship builder who thrives in a dynamic environment? As our Account Manager (100%) in Lausanne, you will be at the heart of our customer journey. You will take full ownership of a diverse portfolio, driving client satisfaction, growth, and retention. /pbrh4YOUR RESPONSIBILITIES /h4pulli Own and manage a portfolio of 200 clients from post-trial engagement to renewal. /lili Build and maintain strong, long-term relationships with key contacts to manage expectations and overall satisfaction and retention. /lili Analyze client needs continuously to optimize their experience and pinpoint cross-sell or upsell opportunities. /lili Drive organic growth actively within your segment to maximize account potential and business value. /lili Engage proactively with clients flagged during health checks and monitor key metrics to prevent churn proactively. /lili Contract negotiations, account reviews, and renewal or termination processes. /lili Collaborate cross-functionally with our Acquisition, Product, Operations, and Support teams to ensure a consistent client experience. /lili Provide valuable feedback to internal teams based on client insights to continuously improve our offerings and processes. /li /ul /ph4YOUR PROFILE /h4pulli 2+ years of professional experience in client success, account management, or a similar customer-facing role. /lili Proven track record of efficiently managing and growing a large, diverse client portfolio. /lili Confident use of CRM tools is necessary /lili Proactive, solution-oriented mindset with a sense of hospitality /lili Excellent interpersonal and communication skills to connect effectively with various stakeholders. /lili Ability to thrive in a fast-paced environment while building meaningful, value-driven relationships. /lili Fluency in French and English /lili Non-smoker - we don't want you to smell like cigarettes, neither at work nor at customer meetings. After all, FELFEL is about good food. /lili Valid work permit or Swiss passport. /li /ul /pbrh4YOU WILL BE MEASURED BY /h4pulli Net Revenue Retention (NRR) /lili Churn Rate /lili Portfolio Growth (Cross-sell/Upsell) /lili Client Health Score /lili Customer Satisfaction (CSAT or NPS) /li /ul /ph4OUR BENEFITS /h4pulli Lots of delicious food, just a few steps away from your desk - we make your gastronomic dreams come true /lili Best barista coffee and tea for the whole team, thanks to our innovative Gavetti coffee machine /lili 5 weeks holiday per year, as well as the chance to buy an extra week of vacation /lili Two full weeks of ‘work from anywhere’ per year to bring more variety to your work day /lili We care about your future with an above-mandatory pension fund /lili New parents get 16 or 3 weeks, respectively, of fully paid parental leave. We also support the return to work by making a generous financial contribution to childcare until the child reaches kindergarten age. /lili We encourage ou r employees to use public transport by covering your half-fare travelcard /lili Great team events, such as our well-known FELFEL Summer Outing /lili Stay active and healthy with our weekly sports sessions /li /ul brpstrongReady to apply? If this sounds like the perfect role for you, please submit (English or French): /strong /pulli Your strongCV /strong strongcomplete documents /strong(references, diplomas) /lili A strongshort video /strong introducing yourself and telling us why you are our next Account Manager (max. 1 minute) /li /ul /pbrh4ABOUT US /h4pFELFEL is all about good food and coffee in the workplace: we help Swiss employers become masters of hospitality. brWith our smart fridge ‘FELFEL’ and delicious barista coffee ‘Gavetti’, we enable companies to provide their employees with first-class, ultra-fresh food and drinks throughout the day. Whether hearty and traditional, modern and vegan or high in protein - our weekly changing menu ensures that all employees always have something to be excited about ;).brFELFEL is a family business that was founded in 2013. Today, we take care of around 1000 locations in Switzerland, and have 150 employees across our offices in Lausanne, Zurich and New York. br /p