The Investment Operations Manager acts as a Point-Of-Escalation with various stakeholders to ensure that SimCorp Dimension (SCD) users have a stable, reliable and high performing AABOR. The successful candidate will be accountable in leading and performing the team's daily operations and providing support to business users in addressing moderate to complex business issues. The manager will also be responsible in the proactive and innovative performance of the team. Position Responsibilities: - Primary point of escalation by the Business Unit, upstream and downstream stakeholders - Lead the team by ensuring consistent and reliable service delivery to stakeholders - Ensures the team monitors the team shared mailbox throughout the day and taking appropriate actions - Support ad-hoc analyses to identify root cause of production problems and develop timely solutions - Execute acceptance test for implementation of new security types and functionalities and system upgrade - Execute and validate test cases for end-to-end processes - Ensure timely and accurate maintenance of static data tables such as portfolio master, security master, etc. · Identify opportunities to leverage system capabilities to meet business requirements - Conduct periodic training and calibration with team members - Assist in providing relevant KPI to local and on-shore management - Conduct performance review and evaluation and coach staff for further growth and develop - Strengthen BU partnership and relationship through regular interaction and meetings - Promote employee engagement and other employee-centered initiatives. - Lead process improvement initiatives that will create process efficiencies and cost savings. - Address team issues and concerns through effective planning and strategy. - Drive the team in achieving its organizational goals and objectives. - Perform managerial duties such as hiring, attendance/incentives management, billing, and overall coordin