* Ensure exceptional service delivery and embody our core values: authenticity, precision, and attention to detail
* Contribute as part of a passionate and dedicated team to create unforgettable experiences for our guests
* Take responsibility for smooth operations within your department, ensuring the highest quality standards
* Oversee the efficient running of the residences and hotel floors
* Maintain high housekeeping standards and deliver first-class guest service
* Organize and supervise daily housekeeping operations and team performance
* Introduce, train, and support new employees
* Ensure proper use and control of cleaning products and equipment
* Prepare and monitor duty rosters and task assignments
* Ensure compliance with hygiene, safety, and hotel regulations (including uniforms, timekeeping, and SOPs)
* Conduct regular inspections of guest rooms, public areas, and back-of-house sections
* Handle and resolve guest complaints related to housekeeping promptly and effectively
* Coordinate maintenance work with the technical department
* Manage inventory, stock levels, and ordering processes
* Oversee Lost & Found items and guest file administration
* Contribute to the creation and updating of the "HSK & Lingerie Bible"
* Act as a role model and support the Assistant Executive Housekeeper in employee evaluations
* Hold valid first aid training and be familiar with hotel evacuation procedures
Join Our Team at The Alpina Gstaad
At The Alpina Gstaad, we redefine the meaning of Swiss luxury and hospitality. Nestled in the heart of the breathtaking Bernese Alps, our five-star hotel is a haven of authenticity, elegance, and refinement. Combining traditional alpine charm with contemporary sophistication, The Alpina Gstaad is more than just a destination—it is an experience where nature, culture, and luxury harmoniously converge.
Since opening our doors, we have earned an international reputation for delivering exceptional service, personalized attention, and creating memories that last a lifetime. As a proud ambassador of Swiss values such as precision, discretion, and warmth, we welcome guests from all over the world to discover the unparalleled beauty and charm of Gstaad.
Our team is at the core of our success. We are committed to fostering a workplace where motivated, talented individuals can thrive and contribute to unforgettable guest experiences. Discover the roles currently available below and take the next step in your professional journey with us.
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* Completed vocational training in hospitality, management, or housekeeping
* Experience in a 5-star hotel and familiarity with luxury standards
* Open to motivated apprenticeship graduates
* Comprehensive knowledge of housekeeping operations and workflows
* Strong leadership abilities and excellent communication skills
* Keen eye for detail and commitment to quality
* Good knowledge of English (additional languages are an advantage)
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The Alpina Gstaad is a Swiss luxury hotel for travelers with the highest expectations. It is more than just a place to stay in the Alps - it is a new top address in Gstaad, the perfect symbiosis of Swiss tradition and understated luxury. The hotel is a new definition of alpine chic beyond all clichés.
At The Alpina Gstaad, we believe that taking care of our team is as important as delighting our guests. We provide a unique and inspiring work environment, focusing on your growth, well-being, and satisfaction. Discover our exclusive benefits:
* Staff accommodations – different categories within the region are available for our seasonal employees
* Customized training programs – both internal and external, to support your professional development
* Staff gym access – located in Schönried, a modern, fully equipped gym for your health and wellness
* Staff car for personal use – explore the stunning surroundings in style with our Audi Q3 Sportback
* Exceptional workplace environment – defined by respect, teamwork, and a relentless pursuit of excellence, where your contributions truly matter