PulliInstallation, commissioning, maintenance, and repair of laser texturing and cutting machines /liliExecution of retrofits, upgrades, and machine conversions /liliIdentification and implementation of optimization opportunities in close collaboration with Development and 2nd Level Support /liliProfessional handling, troubleshooting, analysis, and documentation of service cases /liliSupport in creating, reviewing, and improving technical documentation and process procedures /liliOccasional assistance with trade fair setup and dismantling activities /liliEnsuring full compliance with Advanced Manufacturing safety standards, including particle emissions, laser radiation, contamination control, gas handling, and explosion prevention /liliParticipation in additional functional responsibilities based on expertise and business requirements (e.g., internal training, quality initiatives, or special technical projects — approximately 10% of working time) /li /ulh3Your profile /h3ulliCompleted technical vocational training, ideally with an additional qualification as a certified technician /liliSeveral years of experience as a Service Technician for laser machines or comparable high‑tech industrial equipment /liliStrong customer‑service orientation combined with an independent and structured work approach /liliHigh willingness to travel (up to 90%) across Europe and Switzerland /liliGood MS Office skills and strong IT knowledge in hardware and software environments /liliFluent English skills are mandatory, along with fluent German or French /liliHigh commitment to providing excellent customer support and service quality /liliReliable, responsible, and team‑oriented personality /liliStrong communication skills with a customer‑focused mindset /liliIndependent, solution‑oriented, goal‑driven, and organized way of working /li /ul /p