Manpower We are supporting a global leader in industrial technology and automation in the search for a Sales Support / Order Management Specialist to join their team on a contract basis. Operating across multiple international markets, the company is known for its innovative solutions, strong customer focus, and collaborative working culture. This is a contract role from April 2026 to September 2026, with the possibility of extension. The position offers the opportunity to work in a dynamic, cross-functional environment, supporting end-to-end order processes and contributing directly to customer satisfaction and operational excellence. Role Responsibilities - Manage the end-to-end order handling process, including order entry, validation, delivery coordination, invoicing, and payment follow-up - Act as the primary point of contact for customers, providing support on technical, order, and payment-related inquiries - Coordinate closely with Sales, Operations, Supply Chain, and Trade Compliance teams to ensure timely and accurate order execution - Monitor order progress and proactively communicate status updates to customers, resolving issues efficiently - Recommend and implement appropriate solutions to customer requests, ensuring smooth handling across all involved departments - Prepare and analyze reports and performance metrics (e.g., revenue forecasts, delivery timelines, sales performance) - Support accounts receivable activities, including cash collection follow-up and reconciliation - Ensure compliance with international trade regulations, including export control requirements and documentation Candidate Profile & Requirements - 3?5+ years of experience in order management, sales support, or commercial operations within an international environment - Strong knowledge of Incoterms, export processes, and trade compliance concepts - Hands-on experience with SAP SD - Excellent communication and stakeholder management skills, with a customer-focused approach - Proven ability to solve problems proactively and manage multiple priorities in a fast-paced environment - Degree in Business Administration, Commercial Operations, or a related field - Fluent in English and Italian Are you interested in this opportunity? I look forward to receiving your CV. If you have any questions, feel free to contact Aneta Andrzejewska at +41 58 307 2967 or connect via LinkedIn: Aneta Andrzejewska. Even if this particular role isn't the right fit for you, we'd still love to hear from you ? Experis IT has numerous exciting opportunities across Switzerland. You can find all our current openings at https://de.experis.ch. Branche: Herstellung Funktion: Personalwesen