We are looking for a Data Scientist with deep expertise at the intersection of CRM and data in swiss retail banking. You will strengthen our new initiative to transform how we engage with customers through constant customer focus and innovaction. neon is a Zurich-based FinTech that has brought a lot of movement to the Swiss banking market in recent years through constant innovation. We have 240,000 customers who trust us because our distinctive philosophy and innovative offerings set us apart from outdated traditions. You will join a capable and innovation-driven data team of three that is well-integrated in all company processes.
Tasks
Your focus areas:
* Activation & Growth: Be a key driver of strategic initiatives that boost customer activation, engagement, and retention.
* Customer Insights: Build segmentation and behavioral models to understand customer needs, predict future actions, and guide personalization strategies.
* Crossfunctional enablement: Collaborate with marketing teams for offer personalization at scale, defining customer journeys and campaigns.
Requirements
5+ years of professional experience on the intersection of CRM and data in retail banking in Switzerland:
* Deep understanding of retail banking customer behaviour, lifecycle and segments.
* Track record of conversion & response optimization. Designing, testing and implementing actions that improve conversion rate.
* Feature engineering on high-dimensional, time-series transactional datasets.
* Customer value & retention modeling with Customer Lifetime Value (CLV), next-best-offer and churn propensity.
* Applying machine learning techniques for commercial impact (Python and SQL).
Benefits
* Modern Data Stack: Access to cutting-edge tools and technologies to keep you at the forefront of your field.
* Team Spirit: A young, motivated team with flat hierarchies that supports each other and celebrates success together.
* Development Opportunities: Numerous possibilities for personal and professional growth in a dynamic working environment.
* Flexible Work Options: Remote work available on Mondays and Fridays (with further options upon consultation) and flexible working hours.
We look forward to receiving your CV and a three-sentence motivation letter. Invitations for the first interviews will be sent out starting from the 17th of September.
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