Technical Specialist for Integration and Customer Support
This role involves managing customer integrations, providing technical support to internal teams and key account customers. The successful candidate will work closely with clients to ensure smooth implementation of payment terminal solutions, maintain up-to-date documentation, and offer high-level support for complex technical issues.
Responsibilities:
* Customer Integration Management:
* Oversee and validate new customer integrations, ensuring timely onboarding and resolving any emerging issues.
* Maintain ongoing communication with clients to track integration progress.
* Technical Support (3rd Level):
* Act as the escalation point for complex issues, offering expert guidance to 2nd-level support teams.
* Provide direct support to key account customers on advanced technical queries.
* Troubleshoot integration-related issues and escalate critical cases as necessary.
Requirements:
* A bachelor's degree in computer science or a related field.
* At least 5 years' experience with communication protocols, software development life cycle tools, and release management.
* Excellent knowledge of relevant ticketing systems and EP2 payment standard is a plus.
Benefits:
* An attractive salary and competitive package.
* Well-structured training for the job, constant support from your manager, and numerous development opportunities in a truly international environment.
* Hybrid way of working, home office equipment & monthly internet allowance, flexible work hours & transportation subsidy, cafeteria & free parking spaces.
* Equipment needed for the role, including laptop, mobile phone, and company car.
* Voluntary pension fund and referral bonuses for recommending new team members.