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BEWERBEN
von: Comfone AG
We are seeking a NOC Team Leader to manage our globally distributed team, ensuring seamless operations, rapid incident resolution and continuous improvement. This role combines technical expertise, leadership skills and customer focus to support a high-performance NOC environment.
Your responsibilities
- Task Distribution: Assign and prioritize daily tasks and tickets among team members to ensure efficient workload management
- Team Supervision: Oversee the team’s daily operations, monitor progress, and ensure adherence to established procedures and service quality standards
- Resource Planning: Coordinate team schedules, including shifts, on-call rotations, and resource allocation, to maintain 24/7 network coverage
- Employee Performance Review: Conduct regular performance evaluations, provide constructive feedback and identify areas for professional development
- Operational Involvement: Dedicate approximately 50% of the time to working on daily NOC tasks, including ticket resolution, troubleshooting and incident management
- On-Call Duty: Participate in the on-call rotation to provide 1st level support during emergencies and escalations
- Collaboration: Work closely with the engineering team to address complex issues and implement network improvements
- Process Improvement: Identify inefficiencies in workflows, propose enhancements and drive the adoption of best practices
- Reporting: Prepare and present regular reports on team performance, ticket resolution metrics and operational challenges to management
- Customer Communication: Ensure timely and professional communication with customers regarding incidents, updates and resolutions
Your ideal profile
- Education in Telecommunications, Economics, or Management, with proven leadership experience
- 10+ years of experience in mobile network operations and/or IPX networks, including at least 3 years in a leadership role
- Strong understanding of Mobile Networks and the International Roaming ecosystem
- Hands-on experience with STP, DRA, DRF and VAS platforms, including troubleshooting and performance monitoring
- In-depth knowledge of IPX architecture and key signalling protocols: M2PA, M3UA, SCCP, TCAP, MAP, CAP, DNS, Diameter and GTP
- Experience with IP networking, including switches, routers, VPN gateways and BGP routing
- Familiarity with network monitoring tools (e.g., Zabbix, Nagios, SolarWinds, Opsgenie) and ticketing systems (e.g., Jira)
- Strong problem solving and analytical abilities
- Very good communication and leadership skills
- Ability to work effectively under pressure and manage multiple priorities
- Proactive, customer-focused, and dynamic approach with a commitment to the best customer service
- Fluent in English (written and spoken), additional languages are a plus
- Willingness to work in Bern, Switzerland
We offer
Beside of a variety of challenges within a growth-oriented market, and the possibility to shape the future of our dynamic and highly successful company, we offer:
- A friendly work environment with theme evenings, Apéros, raclette evenings and more!
- A multi-cultural and multi-linguistic team with English as the corporate language
- Yearly international events with our clients from all over the world (ConneXion)
- Competitive salary
- Flexible and partially remote work time
- Brand new office with state-of-the-art equipment
- SBB half-fare abonnement
- Mobile phone subscription and subsidy for handset purchase
- Special prices at restaurants close to HQ in Bern
- Onboarding with consequent training and introduction to all departments
- Support for advanced education
- Company events (Summer events, Christmas Party, Team events ...)
Workplace
Apply online if this sounds like your next challenge.
Comfone
Sarah Seibt
hr@comfone.com
comfone.com
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BEWERBEN