## Online Experience Manager# **Deine Zukunft beginnt hier** * You are responsible for the overall quality of eShop releases, from preparation to production, ensuring that each version meets UX, accessibility, technical, and business standards.* You coordinate and drive all stages of the release process, including verifying publication criteria, managing dependencies between internal and external teams, and making go/no-go decisions.* You define, implement, and maintain digital quality standards, such as: Formalized publication criteria, Post-release performance monitoring, Functional and UX QA checklists,* You ensure the consistency of the customer journey by validating that digital interactions are smooth, non-contradictory, and free of logical breaks across all funnel touchpoints.* You analyze post-release data with the Analytics teams to quickly identify potential improvements.* You work closely with UX/UI, Analytics, SEO, AI, Dev, and Security squads to ensure that quality criteria are integrated from the earliest design phases. **Your skills*** You have significant experience (minimum 5 years) in digital quality and release management, or as a Product / Delivery Quality Owner in web or eCommerce environments.* You have a strong understanding of user journeys and customer experience challenges in multi-device digital environments.* You are structured, autonomous, and able to manage complexity and cross-team dependencies.* You are confident challenging decisions, defining clear decision criteria, and making difficult trade-offs based on data.* You have excellent communication and coordination skills.* You have a strong attention to detail and overall quality mindset, combined with a results- and user-oriented approach.* A solid understanding of Analytics, UX, and journey optimization dynamics is a plus.* You are fluent in French and English; German is an asset.With us, you have the opportunity to work in one of our offices in Switzerland or in your home office. You will come into contact with agile working methods and the latest technologies. We offer flexible working hours to meet your personal needs. As a Swisscom employee, you can look forward to a variety of attractive benefits that will enrich your work experience. These include a pleasant working environment, financial benefits and exciting opportunities for professional development. Discover your### ### # **Entdecke, was du kannst**# findest du Antworten auf die wichtigsten und häufig gestellten Fragen.*An alle Personalvermittler: Swisscom nimmt keine Lebensläufe von Agenturen an. Bitte leite keine Lebensläufe an unseren Job's Alias, an Swisscom-Mitarbeiter oder an eine andere Organisationsstelle weiter. Swisscom ist nicht verantwortlich für Gebühren im Zusammenhang mit unaufgeforderten Lebensläufen.***Ansprechperson**Elliot Ducrest### ### HR Talent Attraction & Sourcing Specialist II### ### +41 (58) 2216551### ### **Deine Homebase**Swisscom (Schweiz) AG### ### Rue Louis-d'Affry 6, 1700 Fribourg### ###
#J-18808-Ljbffr