A leading technology solutions provider in Switzerland is seeking a dedicated Support Analyst to enhance customer satisfaction through technical troubleshooting and effective communication. This role involves analyzing product issues, providing solutions, and managing multiple cases while adhering to ITIL procedures. Candidates should have a University Degree in IT, 2 to 4 years of experience, proficiency in SQL, and a strong customer service orientation. Fluent English is required; additional languages are a plus. #J-18808-Ljbffr