Job Summary
We are seeking a skilled Information Technology Support Specialist to join our team. This role involves providing technical support and maintenance for workstation devices, peripherals, and meeting room infrastructure.
The successful candidate will be responsible for setting up clients and installations, managing user and client access, and planning and implementing local IT projects.
In addition, the ideal candidate will have strong communication skills and be able to work collaboratively with other teams to resolve issues and provide support to end-users.
Key Responsibilities
* Implementation, configuration and maintenance of workstation devices, peripherals and meeting room infrastructure.
* Setting up clients and installations.
* User and client management as well as access management.
* Planning, implementation and controlling of local IT projects.
* Support and support of end users in the event of disruptions and questions in the hardware, software and network area (2nd level support).
Requirements
* Completed apprenticeship (EFZ) in computer science (EFZ IT support, business informatics) or comparable training and/or corresponding professional experience.
* Sound knowledge of the support and operation of client infrastructure (Microsoft, O365) and network components.
* Ticket Cat. B is an advantage.
* Ability to work in a team, strong communication skills and strong service and customer orientation.
* Must hold a valid work permit.
* Extensive knowledge and understanding of IT and computers.
* Very good knowledge of German and English mandatory, second national language is an advantage (Italian / French).
* Several years of professional experience in the field of user support as well as in the evaluation and design of solutions.
About the Role
This mid-senior level position is a full-time opportunity within the Information Technology department, working on IT services and consulting projects.
What We Offer
A competitive compensation package, opportunities for career growth and professional development, and a dynamic work environment that fosters collaboration and innovation.