Technical Account Manager, Enterprise Support, ASEAN
As a Technical Account Manager, you will provide consultative architectural and operational guidance to help customers maximize value from AWS.
As we continue to expand rapidly in Vietnam, you'll have opportunities to develop your technical, consulting, and leadership skills. You'll work with talented cloud technologists, expand your knowledge of AWS products, and have the chance to receive mentorship and AWS certifications.
Key job responsibilities
1. Build solutions, provide technical guidance, and advocate for customers
2. Ensure AWS environments remain operationally healthy while reducing cost and complexity
3. Develop trusting relationships with customers, understanding their business needs and technical challenges
4. Drive technical discussions regarding incidents, trade-offs, and risk management using your technical acumen and customer obsession
5. Consult with partners from developers to C-suite executives
6. Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
7. Proactively find opportunities for customers to gain additional value from AWS
8. Provide detailed reviews of service disruptions, metrics, and prelaunch planning
9. Offer post-sales, consultative expertise as part of the Enterprise Support team
10. Assist customers in migrating workloads to the cloud and uplift their capabilities through workshops and sessions
A day in the life
As a trusted advisor, you'll directly impact how customers benefit from cloud technology by crafting and executing strategies to drive adoption and usage of AWS services. Our partners range from startups to large enterprises undergoing transformation, and you'll advise on architecture, support strategies, project planning, and operational issues.
Watch a short video about life as a Technical Account Manager here: https://www.youtube.com/watch?v=EBA_8o0F9D0
About the team
Diverse Experiences: AWS values diverse backgrounds. Even if you don't meet all preferred qualifications, we encourage you to apply. We welcome candidates with non-traditional paths or alternative experiences.
Why AWS?: AWS is the world's most comprehensive cloud platform, trusted by startups and Fortune 500 companies alike for innovation and reliability.
Inclusive Team Culture
We foster a culture of inclusion through employee-led affinity groups and events like CORE and AmazeCon, celebrating our differences.
Mentorship & Career Growth
We offer continuous learning, mentorship, and career development resources to help you grow professionally.
Work/Life Balance
We value work-life harmony and offer flexibility to support your success both at work and at home.
Minimum Qualifications
* 10+ years of technical engineering experience
* Experience with operational parameters and troubleshooting in areas such as compute, storage, networking, CDN, databases, DevOps, big data, analytics, security, or application development in distributed systems
* Bachelor's degree or equivalent
* Experience with AWS services or other cloud platforms
* Experience as a technical lead in enterprise or customer-facing environments
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