ONE CARE SERVICE AGENT (EXPORT/IMPORT) m/f/d
Join to apply for the ONE CARE SERVICE AGENT (EXPORT/IMPORT) m/f/d role at Ocean Network Express.
This position involves providing frontline responses to queries from ONECare clients, resolving service issues through Service Cloud or other channels, and educating clients on self-service tools. The role requires close cooperation with the Customer Administration Team and contributing to the overall customer service experience.
* Stay updated on sector and internal knowledge, SOPs, rules, and regulations.
* Ensure quality standards and KPIs are met.
* Review and improve working practices for effectiveness.
* Handle invoicing and full cost recovery, optimizing revenue.
* Maintain compliance with company rules.
* Promote e-commerce platforms and self-service tools.
Required Skills and Competencies
* 1-2 years of professional shipping experience, preferably in Customer Service for Import and/or Export.
* Customer-focused with strong service orientation.
* High attention to detail and accuracy.
* Proficiency in Google applications and administrative skills.
* Business fluency in English and the local language.
* Digital orientation and growth mindset.
* Teamwork and engagement skills.
What We Offer
* Modern workplace in Basel/Pratteln.
* Mobile working options (1 day/week).
* Open communication and innovative collaboration.
* Career and development opportunities.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Transportation, Logistics, Supply Chain, Storage
This job posting is active and accepting applications.
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