PURPOSE OF POSITION
You are in charge of the entire hotel operation onboard and guarantee fullest guest satisfaction and a pleasant working environment for all crew. You adhere to Viking China Outbound Standards and budgets.
ASSIGNMENTS / RESPONSIBILITIES
* Responsible for the entire hotel operation onboard
* Ensuring that all hotel departments are managed according to their standards
* Management and motivation of the crew, with emphasis on Department Heads
* Operation of service procedures according to company standards
* Stock ordering for the hotel department (F&B, Housekeeping, equipment, etc.)
* Ensuring impeccable cleanliness, hygiene and order in all areas of the hotel department in accordance with HACCP rules
* Final inspection and receipt of all supplies and deliveries for the hotel department
* Supervision and organization of opening and closing ships at start / end of season
* Active liaison with guests and successful handling of complaints
* Active participation in all onboard events and special functions
* Presence in the galley and restaurant during meal times
* Ensuring active and smooth flow of communication with the nautical department, onboard management, crew and the Head Office Basel
* Ensuring departmental training according to requirement profile
* Responsible for cost control and adherence to all set budgets
* Daily analysis of debtors in accordance with Receptionist / Night Auditor
* Conduction of stock takes; inventory according to company procedures
QUALIFICATION PROFILE
* Graduated education within the hotel industry, preferably hotel management school (Preferred tertiary degree in hotel management with emphasis on F&B operation)
* Several years of professional management experience in this role, in the luxury hotel industry, preferably within cruise industry
* Excellent management, organizational and communication skills
* Guest focused, stress resistant, calm under pressure, team player and with positive appearance
* Open minded and flexible with high social and inter-cultural competencies, good knowledge of Chinese culture, proper etiquette and behavior in social and business situations
* Excellent Mandarin skills and good English skills (written & verbal), any additional languages (e.g. German) are an advantage
* Must work independently, good computer skills
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