Turn your passion into a job that has meaningJoin Infomaniak, a technological flagship where you will be surrounded by the best talent to create ethical and sovereign cloud and productivity solutions.Infomaniak is the company behind SwissTransfer and a trusted partner for leading organizations: institutions, media outlets, iconic events, as well as central banks, major cities, and security organizations across Europe.An independent company, B Corp certified and awarded for its data centers that push the limits of efficiency and energy, Infomaniak is living proof that it is possible to build a different kind of digital world: sovereign, sustainable, and beneficial to the local economy. Here, your passion will become a job that has meaning: you will evolve with autonomy, you will hold real responsibilities, and you will contribute to projects that reach millions of users.We are looking for a:Support ExpertSupport is a profession where AI handles repetitive requests — and that is good news: it frees up space for what really matters. We are recruiting people who want to be at the heart of this transformation.What we are really looking forWe are not looking for someone to manage tickets. We are looking for someone who understands that every complex interaction is an opportunity to make our services better — and who wants to build that with us.Essentially: a person who is technical at heart, curious, autonomous, and who sees support not as a transitional job, but as a profession of expertise in full evolution.What you will do- Handle complex cases: advanced issues, reproducible bugs, critical incidents- Work in direct interface with technical and product teams to escalate field signals- Contribute to enriching knowledge bases, processes, and AI tools used in support- Assist our most demanding clients (SMEs, developers, pros) with a high level of expertise- Participate in defining what high-quality support at Infomaniak will look like in 3 yearsProfile sought- Solid technical foundations: Linux, web hosting, DNS, emails, networking concepts- Experience in technical support or systems- Excellent writing skills in French (English and German are a plus)- Comfortable with AI tools — you already use them, you want to understand their limits- Genuine intellectual curiosity for the tech sector and the sovereign cloudThe position:- Location: Geneva (Les Acacias)- Availability: as soon as possible- Partial remote work possibleFor your application to be considered, write to us in 10 lines (without AI) why this position at Infomaniak appeals to you and would make sense for you.Why Infomaniak:- Work every day in a caring environment, balanced with your personal life and extremely stimulating with people at the forefront of their field who are committed, attentive, and passionate about what they do.- Because work/life balance is essential, you benefit from flexible hours, up to 2 days of remote work per week, and all your overtime hours are recovered.- Meet diverse people in a friendly atmosphere during very regular company outings (Afterwork, skiing, cycling trips, theater, etc.).- Evolve in an original work environment, where meeting rooms are carefully decorated and promote creativity, as well as many other benefits such as an annual bonus encouraging soft mobility, a fitness room to keep you in shape, the provision of electric bikes and scooters, friendly relaxation areas (rest room, video and arcade games, pinball, foosball, etc.), excellent accident and loss of earnings coverage, and other surprises.At Infomaniak, we are committed to diversity, equity, and inclusion in the workplace. Our job offers are open to everyone and all applications are evaluated on an equal footing, regardless of gender, origin, religion, sexual orientation, or disability. jidbbbef41aen jit0521aen jpiy26aen