Hermès Suisse SA is recruiting a Level 1 and 2 IT support technician to assist employees in Switzerland and Poland based in Zürich.
Your role will be to resolve problems by telephone, remote access and on site (travel required) and deploy new devices, create user accounts and assist with local projects.
Responsibilities
Resolve user issues quickly and efficiently
Provide an excellent level of support and communication
Escalate problems to level 3 if necessary
Maintain ITSM
Participate in hardware inventory tracking
Manage user arrivals and departures
Create a database with current problem resolutions
Configure and deploy new end-user equipment (laptop, iPhone, printers, etc.).
Assist with project deployments
Good knowledge and experience in the following areas
Windows 10 / 11
Office 365
Active Directory
TCP / IP networking / WiFi
iPhone and MDM
Cybersecurity awareness
You must have
1 year experience in IT support
Excellent written and oral communication skills
Methodical and practical approach to problem solving
Willing and autonomous
Languages
German, English
French or Italian would be a plus
Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde.
Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable.
L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception.
Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde.
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