Salona Consulting – Luzern, Switzerland
80–100% | 12-Month Fixed-Term Contract | On-site
About Salona Consulting
Salona Consulting is a Swiss-based consultancy supporting descendants of Croatians in obtaining Croatian citizenship by descent.
Our services are structured into clearly defined phases and supported by internal workflows and documentation standards. As client demand continues to grow, we are entering the next stage of organizational development.
Our objective is clear:
Build a scalable, transparent, and time-efficient service model that allows us to grow while keeping control, quality and efficiency.
To support this transformation, we are looking for an Operations & Systems Manager who will drive process optimization and system implementation across the company.
The Mission
You are the bridge between manual workflows and structured, scalable systems.
You start by deeply understanding how our service model works today — the workflows, the bottlenecks, the delays, and the dependencies across phases.
Then you design, improve, and coordinate the implementation of systems that reduce cycle time, increase transparency, and create operational clarity.
This role is about turning structure into execution and ideas into implemented systems.
Tasks
What You’ll Own
* Analyze end-to-end workflows across marketing, onboarding, operations, and post-sales
* Identify inefficiencies and bottlenecks
* Redesign workflows to reduce idle time and improve predictability
* Coordinate automation initiatives (CRM workflows, API, integrations)
* Define system requirements and collaborate with external specialists when needed
* Support the implementation of a structured customer portal
* Establish milestone-based process logic and accountability
* Create operational dashboards and performance visibility
* Ensure systems are scalable and aligned with company growth
Requirements
What You Bring
Process & Systems Skills
* Experience in process optimization, business systems, or operational project roles
* Strong understanding of workflow design and system logic
* Experience working with automation platforms or CRM tools (e.g. HubSpot, Zapier, Make, similar)
* Ability to translate business needs into structured, implementable solutions
* Comfort coordinating technical projects without necessarily coding yourself
Experience & Mindset
* 4+ years of relevant experience
* Experience in SME or fast-growing environments
* Comfortable working with evolving requirements
* Strong ownership and execution focus
* Analytical thinker who identifies root causes, not just symptoms
How You Work
* You bring clarity into complexity
* You take initiative instead of waiting for perfect instructions
* You are comfortable challenging existing workflows
* You balance speed, structure, and scalability
* You communicate clearly across different teams
Benefits
What We Offer
* High impact on company scalability and efficiency
* Opportunity to shape the operational backbone of a growing consultancy
* Entrepreneurial and structured work environment
* Clear 12-month transformation mandate
* 80–100% employment
* Start date: 1 May 2026 or by agreement
If you are motivated by building structure, improving efficiency, and creating scalable systems that enable sustainable growth, we look forward to receiving your application.
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