We are opening a position of Senior Business Analyst to strengthen the team of our client based in Geneva. The role is part of a digital engagement and innovation-oriented environment, with a strong focus on supporting digital transformation, service management and organizational efficiency through close collaboration with multiple internal stakeholders.
Job Responsibilities
* Analyze and evaluate business processes in order to formulate recommendations aligned with organizational objectives and digital transformation initiatives.
* Work closely with subject‑matter experts, project managers and technical teams to design, optimize and implement service‑oriented solutions.
* Collect, analyze and interpret business data to support decision‑making, including the development of dashboards, reports and performance indicators.
* Define, document and manage business requirements in collaboration with business units and project leads.
* Contribute Nodo to the optimization of service management practices using industry standards, data analytics and emerging technologies.
* Represent the digital engagement function in meetings, working groups and cross‑functional initiatives.
* Promote business analysis methodologies, tools and best practices to enhance organizational maturity and capabilities.
Qualifications
* University degree in business administration, management, information technology or a related field.
* Proven experience of at least seven years in business analysis, service management, process improvement and digital transformation.
* Solid background in international environments, ideally spanning both public and private sectors.
* Strong expertise in service management, data analysis and reporting tools, including JIRA.
* ITIL certification
* AWS certification
* Demonstr إص ability to manage multiple initiatives with strong organizational and problem‑solving skills.
* Sound knowledge of modern business analysis frameworks and methodologies, with the ability to adapt to evolving industry trends.
* Experience in process optimization, digital transformation initiatives or solution architecture.
* Excellent command of written and spoken English
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