Customer Service Professional
">
We are seeking a skilled Customer Service Professional to join our team. This role will involve providing exceptional customer service by addressing inquiries, resolving concerns, and ensuring overall satisfaction.
Key Responsibilities:
* Prepare customer quotations in cooperation with sales and technical teams.
* Clarify product details, amounts, and delivery dates with customers and sales representatives.
* Order entry, order confirmation to clients, and order tracking.
* Follow-up with planning on improving dates if not in line with request date.
* Close follow-up with finance on receiving advanced payments.
* Tracking inventory.
* Strong understanding of order requirements and logistics, schedule changes, and urgent orders.
* Coordinate and evaluate shipping requirements with customers.
* Updating records in various systems.
* Follow-up on timely dispatch of Make & Ship orders and execute necessary release of Make & Hold orders to be shipped based on customer requests/consignment warehouse and aged inventory.
* Prepare necessary export documentation for customs clearance based on delivery and payment terms, bank requirements, etc.
* Ensure daily invoicing of goods shipped.
* Respond to customer inquiries promptly and ensure proper follow-up and satisfactory solution to outstanding issues. Keep record of customer transactions and the respective actions taken by CSR.
* Ensure all necessary approvals are in place and stored.
* Understanding of revenue recognition and audit requirements.
* Ensuring that master data is correct in system (example: name & address, VAT number, incoterms, payment terms, revenue method & location etc).
* Entering approved pricelists in SAP as a deal.
* Following the Eurasia Business Rules.
* Different SOX testing procedures in a timely manner.
* Keep track of customer overdue and take necessary action to receive payment.
* Enter correct proof of delivery date in SAP according to the different incoterms.
* Preparing export documents for intercompany shipments.
* Goods receipt into Europe from production sites in Asia and Americas.
* Help testing different systems if necessary (Integrated System Testing).
* Claim handling.
* Backup for colleagues for different countries.
* Continuous improvement in the service quality and overall.
Required Skills:
* Strong organizational and administrational strength.
* Pro-active problem analysis and problem-solving skills with the ability to meet deadlines.
* Attention to details and accuracy – sense of urgency.
* Good communication skills – verbal and written.
* Solution-oriented approach and the ability to handle complex queries.
Qualifications:
* Professional experience in customer service or in a directly related capacity.
* Competence in MS office-based PC applications.
* SAP-ERP system knowledge would be a plus.
* Fluent in English.
Education Requirement:
* Commercial education.
Contact us for more information on this opportunity.