Employment Details
Type: Permanent
Contract Duration: Not specified
About IATA
At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, striving to make it safer, smarter, more sustainable, and more inclusive. We celebrate diversity and inclusion in our workforce, respecting and valuing the different backgrounds, perspectives, and skills of our employees. We care about our employees’ wellbeing, providing flexible work arrangements, travel benefits, family-friendly policies, equal pay, and a day off on your birthday. We believe in giving back to the community and encourage staff participation in volunteering activities. Join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it envisions a better future for air travel.
About the Team
Reporting to the Assistant Director of Financial Charges Solutions, you will be part of a dynamic team focused on managing airline taxes, fees, and charges (TFCs) compliance solutions and supporting the development of next-generation solutions as the industry shifts towards a world of Offers and Orders. Your focus will be on supporting IATA’s TTBS (Ticket Tax Box Service) platform, an online platform enabling airlines, GDS, and other airline IT solution providers to access the latest TFCs required for airline pricing and revenue accounting processes.
Daily Responsibilities
* Manage the collection and bulletin publication of industry taxes, fees, and charges, liaising with airlines, governments, and IATA local offices as required.
* Support customer queries related to TFC applications and bulletins, working collaboratively with IATA SMEs and local offices to resolve complex issues while maintaining high customer service quality.
* Administer TTBS web applications and SharePoint sites daily.
* Support the TTBS Product Manager on operational queries and participate in relevant industry user group meetings.
* Develop and maintain SOPs, training materials, and conduct webinars and trial sessions for users and prospects.
* Contribute to the transformation of TFC solutions, including participation in project teams and process improvements.
Candidate Profile
* 3-5 years of airline business experience in commercial or operational activities, preferably in airline pricing or revenue accounting, with knowledge of passenger ticket taxes, fees, and charges.
* Excellent communication and problem-solving skills, patience with complex cases, and ability to work in multicultural teams.
* Customer-oriented mindset with proactive solution provision.
* Proficient in Microsoft Office, especially Outlook, Excel, and PowerPoint.
* Highly proficient in spoken and written English; additional languages are a plus.
Travel Required: No
Learn more about IATA’s role, benefits, and team at iata/careers/. We look forward to hearing from you!
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