Key Responsibilities
Facilities Operations & Maintenance
Daily floor walks: log, triage and resolve reactive issues via our IT system.
Carry out light maintenance (basic carpentry/plumbing/electrical within competence), BMS/HVAC checks, and coordinate building/landlord teams.
Plan and track PPM; maintain accurate service records, certificates, and compliance logs.
Coordinate and supervise contractors; obtain quotes; manage vendor onboarding/renewals.
Support space planning, team moves, desk booking via IT system, AV/IT liaison, and events (room setups/clear-down).
Oversee FOH-linked services (stock/inventory, deliveries, hygiene, lockers) and maintain presentation standards.
Health, Safety & Compliance
Ensure adherence to UK H&S legislation and site policies, support audits and inspections.
Maintain records for fire systems, emergency lighting, EICR/PAT, water hygiene/Legionella and HVAC.
Lead DSE tracking, PEEPs coordination, first aid/defib upkeep and weekly life-safety checks.
Report and escalate security/H&S defects appropriately.
Reporting & Stakeholder Management
Provide regular updates and input to QBRs; coach/coordinate with UK/EU facility reps; act as deputy for the Operations Manager in their absence.
Skills & Experience
Experience in corporate facilities coordination/building maintenance, including contractor and vendor management.
Practical, hands‑on mindset with solid troubleshooting capability; strong organisation, prioritisation, and communication.
Comfortable balancing in‑house fixes vs. outsourcing with cost/safety awareness.
Proficient with Outlook, Excel, Word; familiarity with ticketing and booking systems advantageous.
Desirable technical exposure: MEP, HVAC, plumbing, BMS.
Qualifications
Essential: IOSH Managing Safely. Corporate FM experience; hands‑on maintenance skills; strong organisation & communication.
Desirable: NEBOSH General; City & Guilds (Electrical/Plumbing/Carpentry/Building Services); 18th Edition; F‑Gas; Legionella Awareness/Responsible Person; Fire Marshal/Warden; First Aid at Work.
Reports to: Operations Manager, UK Lead.
Travel: Occasional travel to other UK sites.