Ph3Overview /h3 /brpAs an IT Desktop Support Technician, your main role involves providing ON-SITE technical assistance and support to end-users for hardware, software, and networking issues they encounter on their desktop computers or laptops. This role is crucial in maintaining a smoothly functioning IT environment within an organization. Here are the responsibilities and qualifications: /p /brh3Main Responsibilities /h3 /brul /brliServe as the first point of contact for customers seeking technical assistance over the phone or email (providing on-site and remote support) /li /brliWorkstations, Office365 Admin and Windows OS support /li /brliExperience with Anti-Virus software and troubleshooting /li /brliIdentify and suggest possible improvements on procedures. /li /brliManage user AD accounts New Starters, Leavers and access rights in IT systems. /li /brliPerform daily system operations according to specified procedures. /li /brliMonitoring and backup of critical systems and services. /li /brliKnowledge of LAN connection and wireless technologies /li /brliNew installation and building new computers. /li /brliSupport mobile connections to the company's IT systems. /li /brliParticipate in IT-related projects. /li /brliContinuously follow and evaluate new technical solutions in the IT field. /li /brliResearch and identify solutions to software and hardware issues. /li /brliDiagnose and troubleshoot technical issues, including account setup and network configuration. /li /brliTrack issues through to resolution, within agreed time limits /li /brliProperly escalate unresolved issues to appropriate internal teams /li /brliProvide prompt and accurate feedback to customers. /li /brliPrioritize and manage several open issues at one time. /li /brliFollow up with clients to ensure their IT systems are fully functional after troubleshooting. /li /brliDocument technical knowledge in the form of notes and manuals /li /brliTrain users on basic hardware and software usage, and provide guidance for best practices in IT security and data management. /li /brliProvide remote support to users via phone, messaging and remote connection. /li /brliSecurity Management: Assist in implementing and enforcing IT security policies, including malware protection, data encryption, and user access controls. /li /brliSystem Upgrades: Assist in the planning and execution of hardware and software upgrades, ensuring minimal disruption to user productivity. /li /brliCollaboration: Work closely with third-parties, other IT teams, such as network administrators, system administrators, and help desk teams, to resolve complex issues and contribute to larger IT projects. /li /brliProvide support for peripheral devices: printers, handheld (scanners). /li /brliAny other IT duties deemed necessary. /li /br /ul /brh3Qualifications and Experience /h3 /brul /brli2-4 years’ experience working in an IT Support environment in English Language /li /brliStrong IT knowledge, especially knowledge of Active Directory, Office 365 portal, Azure Cloud services, Networks, Citrix, and IT related hardware. /li /brliMicrosoft certification and ITIL, a plus /li /brliEnsure all issues are properly logged (experience with ServiceNow or similar tool) /li /brliProficiency in English/German (French an asset) /li /brliProven experience as a help desk technhician or other customer support role /li /brliGood understanding of computer systems, mobile devices, and other tech products /li /brliMust be able to work independently and as part of a team. /li /brliGood analytical and problem solving skills. /li /brliExcellent communication skills /li /br /ul /brh3Benefits /h3 /brul /brliWhat IMI can offer you: Opportunity to join a diverse, dynamic, and fun team that likes to challenge the status quo with new ideas and maximum creativity /li /brliFlexible working hours remote work (one day per week) /li /brliMeal allowance /li /brliFree parking at the site /li /br /ul /brh3Code of ethics /h3 /brpIMI requires the highest standard of ethics in all business dealings, particularly with customers, suppliers, advisors, employees, and the authorities. In accordance with the IMI Way: Our Code of Responsible Business. /p /brh3Equal Opportunity /h3 /brpIMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. /p /p #J-18808-Ljbffr