PpDrive standardization, governance, and best practices for Service across all Service Business Areas (BAs) by establishing common processes, tools, reporting structures, and communities. The role ensures transparency, continuous improvement, and knowledge sharing across the global service organization. /p h3Your role in our team /h3 ul liStandardization of Processes and Tools ul liDefine, implement, and maintain global service standards, processes, and ways of working across all Business Areas. /li liGovern and support deployment of the global service tool landscape (e.g., Salesforce, iBase, AI service tools, website platforms). /li liEnsure consistent use of systems, templates, KPIs, and methodologies while allowing controlled local adaptations. /li liDrive harmonization of service workflows, documentation, and knowledge bases. /li /ul /li liGroup Reporting Performance Transparency ul liDesign and manage global service reporting frameworks with aligned KPIs and dashboards. /li liProvide consolidated reporting for senior management on: ul liService performance /li liTrends and risks /li liProcess compliance and maturity /li /ul /li liUse data analytics to identify improvement opportunities, root causes, and cross-BA synergies. /li liSupport PMS / PPS cycles with standardized performance input and structured reporting. /li /ul /li liGovernance and Operating Model ul liEstablish and run global service governance structures, including forums, steering groups, and decision processes. /li liEnsure compliance with agreed global standards, tools, and processes. /li liSupport BA service strategy cycles with structured governance and follow-up. /li /ul /li liBenchmarking External Best Practices ul liMonitor external benchmarks, service trends, and industry best practices. /li liCompare Körber service performance and maturity against external standards. /li liTranslate external insights into concrete improvement initiatives and recommendations. /li liProvide strategic input on topics such as: ul liAI in service /li liDigital service platforms /li liService value proposition development /li liBest Practice Sharing Among Business Areas /li liIdentify, document, and promote best practices across BAs. /li liCreate structured mechanisms for experience sharing and reuse of successful solutions. /li liSupport rollout and adoption of proven concepts globally (e.g., service sales training approaches, digital tools, process improvements). /li /ul /li /ul /li liCommunity Management Collaboration ul liBuild and manage a global service community across Business Areas. /li liOrganize regular: ul liCommunity meetings /li liKnowledge-sharing sessions /li liWorkshops and improvement initiatives /li /ul /li liAct as a connector between BAs to foster collaboration and alignment. /li liSupport development of common service culture and mindset across regions and businesses. /li /ul /li /ul h3Your profile /h3 ul li5 - 10 years’ experience in Service Management and Service Operations. /li liProven ability to manage KPI frameworks, dashboards, and performance reporting. /li liExperience with governance structures, decision forums, and supporting strategic planning cycles. /li liFamiliarity with service benchmarks, digital service trends, and AI in service. /li liSkilled in facilitating best‑practice sharing, workshops, and collaboration across business areas. /li liExcellent communication, stakeholder management, and change‑leadership skills. /li liUniversity degree in Business, Engineering, Service Management, or related fields; Lean/ITIL/BPM certifications are a plus. /li liFluent in English; international experience preferred. /li /ul h3Your Benefits /h3 ul liYou benefit from group-wide and international collaboration. /li liOur corporate culture is open and communicative. /li liWe support your professional development. /li liLocal benefits may vary depending on the location. /li /ul pWe value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. /p /p #J-18808-Ljbffr