About the Role
Join our technical support team and step into a collaborative, hands-on environment where learning happens every day. Based in our Lugano office, you’ll be part of a close-knit, experienced team that works side by side, shares knowledge openly, and tackles diverse client challenges across the Assetmax platform. Your responsibilities include:
* Acting as the primary point of contact for clients, providing professional and empathetic first-level support while addressing application, access, and data-related issues.
* Logging, prioritizing, and managing support tickets end-to-end in line with SLAs, ensuring timely follow-up and resolution.
* Escalating complex or second-level incidents to engineering, DevOps, or specialist teams with clear documentation and context.
* Building strong working relationships with clients and internal stakeholders to enhance satisfaction and trust.
* Staying up to date on application changes, client setups, and internal processes to continuously improve support quality.
Who you are
* Strong technical proficiency with hands-on experience in first-level support roles.
* Solid troubleshooting skills with the ability to quickly diagnose, investigate, and resolve application, access, and data-related issues.
* Familiarity with wealth management technology stacks, including portfolio management systems and integrations between front-end applications and core banking systems, or a strong interest in developing expertise in this area.
* Knowledge of incident management processes and adherence to SLA frameworks.
* Excellent communication, analytical thinking, and problem-solving abilities.
* Language skills: fluent in English and Italian; German is a plus.
* Note: Since your application will be reviewed by an international team, we kindly ask that you submit your CV in English.
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