Make your passion a Technical Support Agent (auxiliary position)Make your passion a meaningful jobJoin Infomaniak, it's joining a technological flagship where you will be surrounded by the best talents to create ethical and sovereign cloud and productivity solutions. Infomaniak is the company behind SwissTransfer and a trusted partner for leading institutions such as X, media like France Télévisions, iconic events such as the X Jazz Festival and the Annecy Festival, as well as central banks, large metropolises, and security agencies across Europe. An independent company, certified B Corp and awarded for its centers that push the limits of efficiency and energy, Infomaniak is the living proof that it is possible to build a different digital world: sovereign, sustainable, and beneficial for the local economy. Here, your passion will become a meaningful job: you will work autonomously, take on real responsibilities, and contribute to projects that touch millions of people.We are looking for: Technical Support Agent (auxiliary position)Your responsibilities: - Find solutions to facilitate our clients' daily lives- Respond to customer requests via tickets and phone, with cheerfulness and humor- Support our clients in a personalized and tailored manner- Specialize in our products to provide appropriate feedback- Smartly contribute to product developmentThe profile that excites us: - You know how the different components of the web work (website, email, domain name, DNS zone), and you have previously created/managed a website and have experience in this area- You know how to endear yourself to clients with your good communication skills- You always find solutions, as you are a handyman who enjoys simplifying seemingly complex issues with infinite creativity- You speak perfect French and express yourself fluently in Italian and EnglishThe position: Auxiliary, ideal for studentsHours: On-demand, flexible to adapt to your scheduleLocation: Geneva (Les Acacias)Availability: As soon as possibleTo ensure your application is considered, write to us in 10 lines (without AI) why this position at Infomaniak appeals to you and makes sense for you.Why Infomaniak: Work every day in a caring, balanced environment with your personal life, and extremely stimulating with cutting-edge professionals who are engaged, attentive, and passionate about what they do. Acknowledging that work-life balance is essential, you benefit from flexible hours, up to 2 days of remote work per week, and all your overtime is compensated. Meet diverse people in a friendly atmosphere during very regular company outings (Afterworks, skiing, biking, theater, etc.). Evolve in an original work environment where meeting rooms are carefully decorated and promote well-being, along with many other benefits such as an annual mobility incentive, a gym to keep fit, access to bicycles and electric scooters, friendly relaxation areas (rest room, video games and arcade, pinball, foosball, etc.), excellent accident and earnings loss coverage, and other surprises. At Infomaniak, we are committed to diversity, equity, and inclusion in the workplace. Our job offers are open to all, and all applications are evaluated on an equal footing, regardless of gender, origin, religion, sexual orientation, or disability. jid8528566aen jit0310aen jpiy26aen