We live in a connected world. Whether you are chatting to loved ones overseas, or depending upon connected healthcare devices, reliable connectivity is essential and therefore we provide easy and borderless communication to all people and things. Comfone is a pioneer in global international roaming services, a market in constant technological evolution. We are proud of our contributions in defining the standards and shaping this industry. Over more than 25 years, our roaming services have helped billions of subscribers stay connected when it really matters. We are a Swiss company based in Bern with regional offices covering Europe, Latin America, North America and Asia Pacific. We are an international team with staff from more than 40 different nationalities, speaking more than 32 languages and driven by values of diversity, equity, and inclusion into our daily operations.
To learn more about the company, please check our website www.comfone.com
The position is open to Swiss and EU nationals, and to holder of a valid Swiss work permit.
Sales Support Manager - 100% - at our HQ in Bern To start work immediately or at a later date by agreement. A Sales Support Manager oversees the administrative and logistical aspects of a sales team's operations, ensuring they have the resources and support needed to achieve their goals. This role involves coordinating sales activities, analysing sales data, and contributing to the overall sales strategy. The Sales Support Manager is a member of a Sales Team and is responsible for management and coordination of the sales support processes, providing exceptional customer service, and ensuring efficient sales operations. The role involves process improvement, coordination with sales experts and teams, and managing their and customer inquiries and issues. This position requires, strong communication skills, and the ability to work in a multicultural environment. The Sales Support Manager will collaborate closely with the other internal teams, including Product Management, Service Delivery team and Comfone Executive Management Team.
Your responsibilities
1. Manage and coordinate the sales support processes
2. Ensure smooth and efficient sales processes, administrate the sales contracts and ensure work accuracy
3. Liaise between the Sales Team members and customers to handle inquiries and issues
4. Track sales performance and provide actionable insights (sales performance report on the monthly basis)
5. Develop and implement process improvements
6. Manage and coordinate the customer RFQ projects in collaboration with responsible Sales Account Manager, Marketing Manager, Product Manager or VP Business development and Legal Expert
7. Work with the customer RFQ / RFI on-line tools, upon customer request
8. Manage sales related functions of the ERP / CRM systems
9. Maintain up-to-date Tender and Master Sales template documents
10. Create the cover letters, POs, simple offers and addendums
11. Coordinate with other departments to support sales initiatives
12. Constantly improve sales support management skills
Your ideal profile
13. Completed vocational training (Swiss Federal Certificate of Competence – EFZ) or Higher Degree in Telecommunications, Economics, Management, Business Administration or a related field
14. 3-6 years of experience in sales support, roaming management / co-ordination, sales, project management or a similar role at mobile operator or service provider side
15. Proven project management skills
16. Excellent Presentation Skills
17. Strong communication and interpersonal skills
18. Ability to analyse data and provide strategic insights
19. Customer-focused and detail-oriented mindset
20. Excellent problem-solving skills
21. Ability to work under pressure and meet deadlines
22. Extensive experience with Microsoft Office (Excel, Word, PowerPoint) and AI-powered tools such as ChatGPT, with strong proficiency in Microsoft Teams
23. Fluent in English; knowledge of additional languages is a plus
We offer Beside of a variety of challenges within a growth-oriented market, and the possibility to shape the future of our dynamic and highly successful company, we offer:
24. A friendly work environment with theme evenings, Apéros, raclette evenings and more!
25. A multi-cultural and multi-linguistic team with English as the corporate language
26. Yearly international events with our clients from all over the world (ConneXion)
27. Competitive salary
28. Flexible and partially remote work time
29. Brand new office with state-of-the-art equipment
30. SBB half-fare abonnement
31. Mobile phone subscription and subsidy for handset purchase
32. Special prices at restaurants close to HQ in Bern
33. Onboarding with consequent training and introduction to all departments
34. Support for advanced education
35. Company events (Summer events, Christmas Party, Team events …)