We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500’000 clients, through our performant and secured digital platforms
Responsibilities
* Ensure the highest levels of client satisfaction, by providing prompt support and resolution of issues and reliable execution of client instructions in a consistently courteous, friendly and polite manner
* Provide product and market information within the scope of ‘execution-only’ servicing
* Proactively identify opportunities to delight clients, and offer additional services that may be suitable for the client’s needs
* Coordinate activities with other representatives and departments, and contribute to the development of platform, service and procedure enhancements
* Understand and adhere to industry regulations and company policies, particularly with regards to MiFID, anti-money laundering, anti-terrorist financing and privacy
* Treat clients fairly at all times
Qualifications
* Previous experience in achieving customer satisfaction, especially in a financial services context, preferred
* A strong interest for financial product and markets, including stocks, ETFs, investment funds, CFDs, derivatives, and cryptocurrencies
* Excellent communication – verbal and written – skills
* Fluency in English an German. French is also desirable
* A Bachelor’s degree or equivalent practical experience
* Familiarity with office software and phone systems a plus
* Prior experience in handling customer requests and complaints
* A proven passion for understanding, helping and servicing customers
* You are particularly skilled at listening, communicating, showing empathy, and being persuasive
Additional Information
* A comprehensive benefits package including annual performance bonus, occupational pension scheme, share plan, concierge services, 34.5 paid holidays, and more
* A great work environment in our offices located at Luxembourg’s Kirchberg financial district. Complementary fruit, tea and coffee
* Opportunities to develop your knowledge of financial products and markets including equities, funds, derivatives, cryptocurrencies and more
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