Join to apply for the IT Supporter (m/w/d) role at Rocken.
Job Details
* Position: IT Supporter (m/w/d)
* Location: Not specified
* Employment Type: Full-time
* Seniority Level: Entry level
Salary Range
CHF70,000.00/yr - CHF80,000.00/yr
Company Overview
Rocken is a leading IT company operating in 14 countries, with over 12,000 employees, offering comprehensive IT infrastructure and operations services to more than 70,000 clients.
Responsibilities
* Handle support requests via phone or ticket system, serving as the first point of contact for customers.
* Properly categorize, prioritize, and document incidents in the system.
* Process or escalate inquiries within the defined service levels.
* Ensure smooth operation of the Service Desk.
Qualifications
* Completed training or qualification in IT or a comparable background.
* Customer-oriented mindset and good communication skills.
* Good knowledge of Windows environments, Active Directory, virtualization, and Citrix.
* Willingness to work shifts and on-call duties; fluent in German.
Benefits
* Flexible working hours
* Attractive pension and insurance benefits
* Home office options
* Opportunities for training and development
* Modern office infrastructure
* Open corporate culture
Application
Apply at https://rocken.jobs or create a profile at https://rocken.jobs/application/profil-erstellen/.
Additional Information
* Referrals can double your chances of interview success.
* Other related roles include Junior ICT Supporter 2nd Level, IT Customer Support and Process Manager, and Digital Transformation Support Specialist.
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