A leading scientific research organization in Geneva seeks an experienced Service Delivery Manager to oversee the IT service delivery lifecycle. The ideal candidate will manage SLAs, oversee incident management, and cultivate continual improvement of IT services used by scientists and engineers. This role requires a master's degree in a relevant field, ITIL certification, and strong knowledge of service management tools like ServiceNow. A hybrid work model is offered, along with competitive salary and benefits. #J-18808-Ljbffr