It customer experience specialist & itil certified 80-100% (m/w/d)

About the role

Our ITD Infrastructure & Operations team is looking to strengthen its workforce and is currently seeking a profile capable of managing multiple projects in parallel in a role that requires a high level of rigor and organization. You will work closely with various internal teams as well as with clients. Fluency in German and English, you will thrive in a fast-paced, dynamic, and constantly evolving environment.

What you’ll be doing

• Gives the best possible customer service to Colleagues
• Responsible for overall customer feedback
• Represent the interest of the users who will use project/program outputs
• Represent interest in vendor service reviews
• Drive operationally the on-site services and quality
• SPOC for Escalations including VIP
• Drive vendors through DSAT / KPIs / SLAs / XLAs review and improvement plans

About you

• Minimum of 3 years’ experience in an IT Infrastructure and Operations environment
• ITIL and Project Management certified (knowledge / experience)
• Strong overall IT work experience is required
• Strong Collaboration Tools technology knowledge
• Strong Soft Skills in communication, orchestration and programmatic working method
• Fluent in English and German, knowledge of French is a plus

Why choose us?

• Modern, well-located workplace with complimentary coffee and tea
• Personalized onboarding with a dedicated colleague
• Wide range of online and in-person training opportunities
• Strong focus on physical, mental, and social well-being
• Inclusive culture with regular events
• Competitive compensation and a performance-based bonus program
• Attractive social benefits, including pension fund and supplementary insurance
• Minimum of 5 weeks’ vacation
• We give you the day of your birthday itself as a day off
• Employee benefits platform offering discounts on sports, travel, fashion, technology, and more

A journey to bring out the best in you

The Group is committed to promoting diversity, equal opportunities, and an accessible future for all.