PuDescription : /u Technical Support Engineer /ppbBackground : /b /ppOur client is looking for an additional member to join the First Level Support Team in Basel, Switzerland. The new team member will be part of a distributed team located in Switzerland, Hong Kong, and Mexico. As a Level 1 Technical Support Engineer, you are responsible for finding solutions to incidents on an array of Banking-specific applications reported by business users from front, middle, and back office. Together with the extended Banking IT team, you would help resolve issues end-to-end. You would document resolutions and share your knowledge with the rest of the First Level Support Team. You will contribute to development and work items. /ppbGeneral Information : /b /pulliStart date : ASAP /liliLatest start date : 3 months /liliEnd date : /liliExtension : TBC /liliWork location : Basel /liliWorkload : 100% /liliTravelling : no /liliOn Call : yes (but not regularly and only during certain bank holidays) /liliTeam : Banking IT /liliDepartment : Banking /li /ulpbTasks Responsibilities : /b /pulliResolve incidents reported by business users on Banking applications /liliCoordinate between various teams within Banking and internal IT teams within our client to fix major incidents /liliCommunicate updates to business users /liliDocument issues and resolutions using internal systems /liliContribute to long-term system enhancements either as a developer or a business analyst /li /ulpbMust haves : /b /pulliAt least 3 years’ experience working at a financial institution as engineer / technical support in a banking environment. /liliExperience working with order management systems (esp. FIS Cross-Asset Trading and Risk Platform / FrontArena). /liliHands on experience working in an ITIL (Information Technology Infrastructure Library) environment / knowledge. /liliExperience working with Oracle Database or Microsoft SQL Server, and writing SQL queries. /liliExperience with ticketing systems (e.g., ServiceNow, Jira, Zendesk). /liliFamiliarity with monitoring and diagnostic tools (e.g., ELK). /li /ulpbInterpersonal skills : /b /pulliSelf-motivated /liliAbility to take initiative and suggest improvements /liliExcellent analytical skills /liliExcellent communication skills in English /li /ulpbNice to have : /b /pulliExperience working with OpenLink Findur / Endur or any major trading platform /liliExperience working with GoldenSource or any major enterprise data management system /liliExperience working with financial messages (SWIFT, FIX, CTM) /liliExperience working with asset management solutions (Aladdin) /liliExperience with trading venues (Bloomberg, Refinitiv, FXall, Tradeweb, Eurex) /liliClient facing experience in the role of the technical support /liliExperience with the different stages of software development lifecycle /liliExperience developing in Python, Java, C++ or C# /liliA degree in Computer Science, Information Technology, Engineering, or a related field /li /ulpbSkills : /b /pulliTechnical support /lilisupport /liliengineering /lilisupport engineer /lilibanking operations /liliorder management /liliFIS Cross-Asset Trading /liliRisk Platform /liliFrontArena /liliITIL /liliOracle Database /liliMicrosoft SQL /liliticketing system /lilimonitoring tools /lilidiagnostic tools /liliself motivated /liliopenlink /liliendur /lilifindur /lilitrading platform /liligoldensource /lilidata management system /lilifinancial messages /liliSWIFT /liliasset management /lilitrading venues /lilipython /li /ulpbEmployee Value Proposition : /b Long term opportunity in a highly skilled team. /ppuJob Title : /u Technical Support Engineer /ppuLocation : /u Basel, Switzerland /ppbJob Type : /b Contract /p #J-18808-Ljbffr