Join the Capsule Hotel Movement!
Are you ready to shape the future of hospitality?
Do you thrive in dynamic environments, love connecting with people, and want to be part of something truly unique?
At Capsule Hotel, we’re not just offering a place to stay—we’re redefining travel. By blending design, community, and accessibility, we create unforgettable experiences for explorers worldwide.
We believe in:
People First – Guests, team, and partners come first. Always.
GO Big – Every idea should be scalable and impactful.
Strength Oriented – Do what you’re great at; we support the rest.
Adapt for the Future – Innovation keeps us ahead of the curve.
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The Role: Trainee (100%) – Hotel Manager “The LAB” & Guest Relations
We’re looking for a proactive, guest-focused trainee to manage The LAB, our first location where today we welcome guests, test new ways of working and improve our overall operations, in Lucerne and support Guest Relations across all our locations. You’ll be the go-to person for our guests—both in person and online—ensuring seamless experiences from booking to check-out.
Based in Lucerne, with occasional travel to Zurich, Basel, and Copenhagen.
Start Date: May 1, 2025
Your Missions: The LAB (Lucerne) – Hands-on Hospitality
* Be the face of The LAB, handling guest communication and ensuring smooth operations.
* Take ownership of local marketing initiatives, support basic IT tasks, and help refine our pricing to stay competitive.
* Oversee housekeeping coordination, order management, and administrative tasks.
* Work closely with the Managing Director to keep everything running like clockwork.
Guest Relations – Digital First
* Manage guest inquiries, bookings, and reviews across platforms (Bookboost, Emails, MEWS, OTAs).
* Elevate our hotel ratings with strategic review responses.
* Provide insights & data to enhance the guest experience.
* Work closely with and step in for our Guest Relations Manager when needed.
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What’s in It for You?
A supportive, fast-paced work environment where you can make an impact.
Personal & professional growth in a trailblazing hospitality brand.
Diverse, international experiences—no two days are the same!
The chance to bring your ideas to life in an evolving company.
Are You the One?
Great communication style (written and verbal) in German & English (bonus points for more languages!).
Some hospitality experience? Even better!
A natural problem solver with a proactive mindset.
Organised, flexible, and thrives under pressure.
A team player who collaborates openly and effectively.
Equally comfortable working independently & taking initiative.
A people-person who loves creating memorable experiences.
Quick to learn new systems (like Bookboost & OTAs).
Comfortable in a fast-moving startup environment.
If this sounds like you, don’t wait—let’s create something extraordinary together!
Apply now: career@capsule-services.com
Learn more: www.capsulehotel.ch /careers
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