Manager, Data Operations – Schaffhausen, Switzerland
Job Description
Digital & Data Science is one of the critical capability levers within our J&J Enterprise Supply Chain strategy and is crucial to building the world’s best supply chain organization. As the team continues to double‑down on fact‑based management, we must ensure that our energy, resources, capabilities, and talented employees are best‑aligned to the advancing needs of our business and our customers.
The IMSC MDM Operations team delivers trusted data to enable the launch & supply of products to our customers. The Manager is responsible for developing and managing Master Data analysts delivering master data services for Innovative Medicine Supply Chain across platforms, multiple domains and/or geographies. This role leads projects, ensures effective policy and strategy implementation, and provides operational and technical leadership. The Manager will own the development of solutions to sophisticated problems, exercising independent judgement to make decisions which directly impact the operational results of the department.
Key Responsibilities
* Lead all aspects of daily operations ensuring efficiency, compliance, and quality outcomes.
* Ensure SLAs exist and monitor response time.
* Lead and control data quality with partners to identify and implement improvements.
* Engage strategically with business partners by providing appropriate guidance on data management.
* Work with IT partners to develop new supply chain flows.
* Support new product launches and business initiatives requiring in‑scope data.
* Support regional/global programs in alignment with department strategies.
* Implement and manage tools and processes to improve data management execution.
* Drive prioritisation based on business needs and strategy.
* Make decisions guided by established policies, procedures, and business plans, exercising independent judgment.
* Lead projects, including assessment, communication with partners and internal team members, specification of scripts and user stories, resource/budget requirements, and resolve resource constraints.
* Develop and retain talent through coaching and engagement; provide mentorship, direction, opportunities, development planning, and performance feedback in accordance with J&J Career Management processes.
Qualifications
Leadership Competencies:
* Visionary Leadership: Develop and communicate a clear strategy for master data management within the organization.
* Decision Making: Demonstrates the ability to make sound decisions under pressure with incomplete data while weighing organisational priorities.
* Collaboration: Builds and maintains strong relationships across diverse teams, ensuring alignment on key initiatives.
* Continuous Improvement: Champions process optimisation, data quality enhancements, and innovation in master data practices.
Education And Experience:
A minimum of a Bachelor’s/University degree or equivalent through experience is required. Fully competent manager with solid general industry and company knowledge (e.g., Johnson & Johnson or comparable regulated industry). 8+ years of related experience. Demonstrated experience managing processes, functions and teams in an operational environment. Experience working within defined processes while driving continuous improvement.
Required Skills:
* 6+ years of data management experience in the context of large ERP platforms.
* Strong organisational and prioritisation skills to succeed in handling multiple priorities in a fast‑paced environment.
* Ability to build strong collaborative relationships, influence multiple partners, and establish common goals and objectives without sacrificing outcomes.
* Previous people leadership experience.
* Strong written, oral, and presentation skills in our business language English.
Preferred Skills:
* Expertise in enterprise ERP systems (e.g., SAP) and familiarity with related systems.
* Advanced proficiency in Microsoft Excel, Power BI, and/or SQL for data validation and reporting.
* Previous experience leading global teams.
Additional Skills:
* Advanced Analytics
* Business Intelligence (BI)
* Cross‑Functional Collaboration
* Data Analysis
* Data Governance
* Data Privacy Standards
* Data Quality
* Performance Measurement
* Process Improvements
* Tactical Planning
* Team Management
* Technical Credibility
* Workflow Analysis
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