Role Overview
We have an exciting opportunity for someone to join us as a Data & Innovation Specialist – Quality to work in a truly global environment to manage and improve coffee quality control processes by analysing samples, coordinating quality reporting and communication across teams and global partners, and driving digitalisation, automation, and AI integration within the quality lab operations.
This role will be working at Volcafe’s headquarter in Winterthur, Switzerland.
Key Accountabilities
* Support the receipt, logging, analysis, and reporting of all coffee samples processed through the quality laboratory.
* Evaluate and analyse coffee quality, providing clear and detailed feedback to internal stakeholders, suppliers, and customers where required.
* Coordinate with origin and destination teams to monitor quality progression across crop cycles and share findings across the Swiss entity.
* Develop technical expertise and pursue industry‑recognised qualifications, including Q‑Grading, with the objective of becoming a fully qualified coffee quality controller.
* Assist with all quality‑related matters for the Swiss office, ensuring alignment with company and customer standards.
* Drive AI integration and automation initiatives across quality reporting processes and laboratory operations.
* Prepare and maintain detailed reporting on supplier / customer PSS performance, origin sample evolution and destination coffee inventory.
* Provide proactive and accurate reporting on all matters related to coffee quality and quality performance metrics.
* Collaborate with the Data Team to support automation, digitalisation and AI‑driven process improvements within the quality function.
* Develop a strong understanding of customer quality requirements to ensure products consistently meet client expectations.
* Work closely with trade, logistics and quality teams to ensure seamless cross‑functional communication and integration.
* Support customer and trade‑related quality requests, including questionnaires, quality documentation and technical queries.
* Contribute to the continuous improvement of quality food safety communication and reporting across Group stakeholders.
Skills and Experience
* Maximum of 2 years experience in coffee quality control, laboratory operations, food quality or a related field.
* Degree educated in Food Science, Agriculture, Supply Chain, Data Analytics or a related discipline.
* Strong analytical and communication skills, with the ability to evaluate coffee quality and provide clear feedback to stakeholders.
* Interest in developing expertise in cupping, grading, sample analysis and Q‑Grading certification.
* Ability to collaborate effectively across quality, trade, logistics and data teams.
* Strong organisational skills with the ability to manage reporting, sample tracking and multiple priorities.
* Interest in automation, digitalisation and AI integration within quality and reporting processes.
* Proficiency in Generative AI and Automation Platforms (e.g., LLM, CoPilot, Claude, Microsoft Power Automate Ecosystem).
* High attention to detail and commitment to quality and food safety standards.
* Confident use of Microsoft Office tools, particularly Excel; Power BI experience advantageous.
* Proactive, adaptable, and able to work independently and within an international team environment.
* Fluency in English is essential; additional languages are advantageous.
* Willingness to travel occasionally for training, origin visits or customer support activities.
We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.
Our Offer
We provide a fast‑paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.
Our Commitment
We share the commitment of our parent company, ED & F Man Commodities. We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focused on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.
We are willing to make any reasonable adjustments throughout our recruitment process.
To apply you must have the right to work for the provided location.
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