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Job ID: 540
Workload: 100%
Contract type: Permanent
Location:
Root (LU), CH
By tradition, we are committed to a pioneering spirit that puts employees at the center. They are committed to what drives Geistlich to excellence: a passion for regeneration. This results in innovative medical products that restore bone, cartilage as well as soft tissue. Our motivated team is looking forward to you and working together in a modern, dynamic working environment with an international flair.
Interesting challenges await us on the way to realizing our vision. For this, we are looking for you as
Global CRM & Sales Enablement Manager
Task
Full responsibility for global CRM (Sales) & Sales Enablement platform ownership - Ensuring effective platform & process support for our HQ & Affiliate Sales teams as well as for related strategic priorities & initiatives
Driving the ongoing enhancement of the CRM (Dynamics 365 Sales) & Sales Enablement (Showpad) platforms via new features, integrations & optimisations that enhance customer & user experience and improve internal efficiency
Continuously analysing & optimising platform performance via clearly defined & communicated KPIs & KPI targets to ensure we extract maximum value from these platforms. Proactively raising & addressing any KPI performance issues in a clear & timely fashion with the related stakeholder groups
Owning and governing related platform processes for CRM (Sales) and Sales Enablement, including processes for managing incidents, enhancement change requests and onboarding / training as well as related business processes such as Opportunity Management
Ensuring creation & maintenance of detailed, up-to-date & easily accessible user platform documentation
Working closely with global IT team, external partners, as well as the “Digital Business Technical Support” function, to ensure ongoing platform technical support
Proactively proposing new platforms, processes & initiatives that will support the enhancement of our Digital Maturity & Customer Experience in Sales: Supporting or leading the evaluation, implementation & roll-out of any new platforms & processes
Qualifications
Related CRM Platform certifications, e.g. “Microsoft 365 Fundamentals” and/or “Dynamics 365 Customer Experience Analyst Associate”
Experience useful 5+ years CRM Manager
Excellent oral and written communication skills in English as well as very good presentation skills
Enjoy working in interdisciplinary teams
Independent, creative and solution-oriented thinking with practical implementation skills as well as a high degree of initiative, resilience and flexibility
Does your profile fit our position? Then we look forward to receiving your complete application. For questions about the position, please contact our recruiting team, +41 41 492 55 55.
Seniority level Seniority level Mid-Senior level
Employment type Employment type Full-time
Job function Job function Sales and Business Development
Industries Pharmaceutical Manufacturing
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