* Receiving, processing, and resolving ICT fault reports, inquiries, and change requests
* Incident and problem management
* Planning, installation, and maintenance of IT infrastructure, including servers, networks, and workstations
* Monitoring and optimizing system performance, as well as conducting error analysis and troubleshooting
* Managing and installing applications via a software distribution solution
* Documenting IT processes and maintaining IT inventory
* Training employees on IT topics
* Participation in IT projects and system enhancements
* Continuous improvement of existing processes
* Collaboration with internal IT partners and suppliers
* Supporting audits and inspections
* 24 / 7 on-call service
Qualifications and Experience :
* Relevant Swiss working / residency permit or Swiss / EU-Citizenship required.
* Bachelor’s degree in IT or completed training in Computer Science
* In-depth knowledge of Windows servers, network technologies, and virtualization techniques
* Experience in managing systems, applications, and infrastructure in the manufacturing and packaging area
* Experience with backup and imaging solutions
* Experience with CSV & GMP
* Fluent written and spoken German and English are a must
* Dedicated personality with a strong customer and service focus
* Ability to work in a team
It Support • Basel and NW Switzerland, CH
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